Welcome to Solene Dress, an online store for beautiful and elegant dresses. By accessing or using the services provided on this website (the “Site”), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using the Site or making a purchase.
1. Acceptance of Terms
By using our website, purchasing products, or browsing our store, you agree to these Terms and Conditions, as well as our Privacy Policy, which governs how we handle your personal information. If you do not agree to these terms, please do not use the Site.
2. Eligibility
To place an order on Solene Dress, you must:
- Be at least 18 years of age, or
- Have the consent of a parent or guardian to make a purchase if under 18.
- Possess a valid credit or debit card or another form of payment accepted by the Site.
3. Products and Availability
We make every effort to display accurate information about the products available for purchase. However, we do not guarantee that product descriptions, pricing, or images are always accurate, complete, or error-free. Solene Dress reserves the right to modify, discontinue, or limit the availability of any products at any time.
4. Orders and Payments
- Order Acceptance: Orders are subject to acceptance by Solene Dress. We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, orders where payment has not been successfully processed.
- Pricing: Prices are listed in [insert currency] and are subject to change without notice. All applicable taxes and shipping fees will be added to the total cost.
- Payment Methods: We accept payment via credit/debit cards, PayPal, and other payment methods specified on the Site.
- Billing Information: You agree to provide accurate and complete billing information. By submitting your payment, you authorize us to charge your chosen payment method for the total order amount.
5. Shipping and Delivery
- Shipping Costs: Shipping costs will vary depending on the location, weight, and size of the order. You will be informed of the total shipping cost before completing the checkout process.
- Delivery Times: Estimated delivery times are provided during checkout. However, we do not guarantee delivery dates and are not responsible for delays caused by shipping carriers or other circumstances beyond our control.
- International Shipping: We may offer international shipping. Please be aware that customs duties and taxes may apply, and these are the responsibility of the buyer.
6. Returns and Exchanges
We want you to be satisfied with your purchase. If you are not happy with your dress, we offer a return and exchange policy:
- Returns: You may return items within [insert number of days, e.g., 30 days] of receiving your order, provided the item is in its original, unworn, and undamaged condition with all tags attached.
- Exchanges: We accept exchanges for different sizes or colors, subject to availability.
- Non-returnable Items: Certain items, such as sale items or custom-made dresses, may not be eligible for return. Please check the product page for specific return instructions.
- Return Shipping: The customer is responsible for return shipping costs, unless the product is damaged or defective upon arrival.
7. Product Warranty
Solene Dress products are designed and manufactured with care. If you receive a defective product, please contact us immediately at {email}. We will offer a refund or replacement for defective items as per our return policy.
8. User Conduct
By using this website, you agree to not engage in the following:
- Using the Site for unlawful purposes or to solicit illegal activity.
- Impersonating any person or entity, or misrepresenting your affiliation with any entity.
- Disrupting the operation of the Site through harmful code (viruses, malware) or excessive use.
9. Intellectual Property
All content on this Site, including text, graphics, logos, images, and designs, is the property of Solene Dress and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without our prior written permission.
10. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy before making a purchase.
11. Limitation of Liability
To the fullest extent permitted by law, Solene Dress will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or products purchased through the Site. Our total liability to you for any claim related to these Terms and Conditions will not exceed the amount you paid for the product in question.
12. Modifications to Terms
Solene Dress reserves the right to update or modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on the Site. Your continued use of the Site after changes have been posted will constitute your acceptance of the updated Terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of United States, without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be resolved in the appropriate courts of California.
14. Arbitration Clause
14.1 Agreement to Arbitrate
By using the Solene Dress website and agreeing to these Terms and Conditions, you and Solene Dress agree that any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, your use of the Site, or any products purchased from Solene Dress shall be resolved through binding arbitration, rather than in court.
14.2 Scope of Arbitration
This arbitration agreement applies to all disputes, whether arising in contract, tort, or otherwise, including, but not limited to, claims regarding the use of the Site, the purchase of products, and any other interactions between you and Solene Dress.
14.3 Arbitration Process
- Initiation: Any party wishing to initiate arbitration must do so by submitting a written notice of dispute to the other party. The notice must contain a detailed description of the dispute and the relief sought.
- Arbitration Provider: The arbitration will be administered by the American Arbitration Association (AAA), or another recognized arbitration organization in accordance with its rules. If you are located outside the United States, the arbitration will be conducted in [insert location].
- Arbitration Venue: The arbitration will be held in Sacramento, California USA, or another mutually agreed location.
14.4 Arbitration Rules
The arbitration shall be conducted by a single arbitrator and shall proceed on an individual basis. You and Solene Dress agree that the arbitrator will have the exclusive authority to resolve any disputes regarding the interpretation or enforcement of this arbitration clause, including the scope of the arbitration agreement. The arbitration shall be conducted in English.
14.5 No Class Actions
You and Solene Dress agree that any arbitration will be conducted on an individual basis and not as a class, representative, or collective action. If for any reason a court of competent jurisdiction finds that this provision is unenforceable, the entire arbitration clause shall be deemed void, and the dispute shall be resolved in a court of competent jurisdiction.
14.6 Binding Decision
The decision of the arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to award legal remedies, including injunctive relief and monetary damages, as permitted under applicable law.
14.7 Costs and Fees
The costs of arbitration, including the arbitrator’s fees, shall be shared equally between the parties unless the arbitrator determines that one party has acted in bad faith, in which case the arbitrator may require that party to pay all costs and fees. Each party will be responsible for its own legal fees and costs unless otherwise determined by the arbitrator.
14.8 Waiver of Jury Trial
By agreeing to this arbitration clause, you waive your right to a trial by jury for any disputes that may arise between you and Solene Dress.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
- Email: {email}