Frequently Asked Questions
The delivery time for your order depends on your location and the shipping method selected at checkout. Typically, orders are processed within [1-3] business days, and standard shipping usually takes between [5-7] business days for domestic orders. International shipping may take longer depending on the destination. You will receive a tracking number once your order is shipped, so you can track its status in real-time.
We want you to be completely satisfied with your purchase. Our return and exchange policy is as follows:
Returns: You may return your item within [30] days of receiving your order, provided the item is in its original condition, unworn, and with all tags attached.
Exchanges: We accept exchanges for different sizes or colors, subject to product availability.
Non-returnable Items: Sale items and custom-made dresses may not be eligible for return or exchange.
Return Shipping: You are responsible for the return shipping cost unless the item is damaged or defective upon arrival.
If you need to change the shipping address for your order, please contact us immediately at support@solenedress.com. If your order has not yet shipped, we will update the address for you. Once an order has been shipped, we may not be able to change the address, but we will assist you in any way possible to resolve the issue.
Once your order has been processed and shipped, you will receive an email with a tracking number and a link to track your order. You can also log into your account on our website to view your order status and tracking details.
Our customer support team is here to assist you! You can contact us below
If you notice that the shipping address you entered is incorrect, please contact us as soon as possible at support@solenedress.com. We will do our best to update the address before your order ships. Unfortunately, once the order is dispatched, we cannot modify the shipping address. In such cases, we recommend contacting the carrier directly to request a reroute.
We offer international shipping to a variety of countries. During the checkout process, you will be able to select your country to see if we currently ship to your location. If your country is not listed, please contact us to inquire about the possibility of shipping to your area.
We strive to ship all items from your order together in one package. However, depending on product availability or shipping logistics, you may receive multiple packages. If your order is split into separate shipments, you will receive a tracking number for each package.